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Wyatt Lily

1 star rating 1 review
Neighborhood: Upper West Side290 Columbus Ave (Btwn W 73rd St & W 74th St) New York, NY 10023
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New and Notable: Upper West Side Published: January 13, 2014
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Description:Wyatt Lily is a luxury boutique on the Upper West Side of NYC. We carry newborn to six-year-old clothing. Specializing in Layette and unique gifts.
Categories and features:
  • Shopping
    • Baby Stuff
    • Clothing

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1 star rating July 7, 2014

I went into the store today to exchange a dress I bought for my daughter. When I bought the dress I wasn't so sure I needed it for my sister's wedding and explained to the store clerk my situation. She said that as long as I bring the receipt I could exchange. When I went to the store today and tried to exchange the dress knowing I had gone over their 7 day return policy I tried to explain it to the owner. She kept scrutinizing the dress to make sure it wasn't worn going over each layer. I felt humiliated. I am not the typical rich looking person that would shop at this store and she made me feel very self conscience. I have never felt the need to write a review till today but the whole experience was unkind. I don't think I ever left a store thinking I would never go there again but today I did. It was my choice to buy the dress and the consequence for not taking it back or exchanging is understandable but you should not treat the people who are shopping in your store like this. You probably don't think you need business from a person like me and its ok because I do not plan to ever go back. No all people are trying to cheat you do not make a customer feel like they are cheats. BTW she decided when she couldn't find anything wrong with it to give me an exchange at the sale price.

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